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Software Updates Are you using a version of BioGraph prior to V6.0?.

Any changes or modifications thereafter, will be considered at additional charge.

Any modifications to customized software must be made within 3 months of delivery date to recipient. If no written decision is sent by the requestor within the three months, the quote is subject to change. The quote is valid for three months from the date of issuance. *Please note that the material Thought Technology develops is the sole property of Thought Technology Ltd and CANNOT be reused, reproduced, and/or distributed at any time without prior written permission by Thought Technology Ltd. Method of payment accepted may be made by VISA, MasterCard or American Express. A subsequent sales order will be generated and sent to you to sign and send back. Please review, sign and return the quote. The turn-around time will be based not only on the time required to create the custom development, but the resources we have available to develop at that time.* Once submitted, our Custom Design Team will send you a fee quote including estimated turn-around time. In North America only (800) 361-3651 ext.173 or before sending a product in for repairĬan be tailored to suit the specific needs of their institutions, clinics, and private practices Please download, complete and return the below questionnaire by email to or fax back at (514) 489 8255. Please contact our Service department: 51 ext.173. We will respond quickly with instructions for how to return items from your order. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) After 30 days, no return for money back is accepted. After 15 days, and within 30 days there is a restocking fee of 15%.

Thought Technology has a 15 day return policy from time of invoice for refund.

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